This Privacy Policy explains how ramen ai (“we,” “us,” or “our”) handles personal information when you visit our websites, create an account, use our dashboards, APIs, policy execution services, managed inference, integrations, or communicate with us (collectively, the “Services”).
1. Information we collect
Depending on how you use the Services, we may collect:
- Account information: name, email address, organization, role, authentication identifiers, and account preferences.
- Commercial information: plan, subscription status, transaction records, billing contact details, and payment-provider references. Payment card details are processed by our payment provider rather than stored directly by ramen ai.
- Service content: prompts, model output, policies, configurations, tool-call data, context, and other content submitted for evaluation or generation.
- Technical and usage information: IP address, browser and device information, request metadata, API-key identifiers, logs, timestamps, feature usage, errors, and security events.
- Communications: support requests, sales inquiries, feedback, and other correspondence.
- Cookie information: identifiers and preferences described in our Cookie Policy.
2. How we use information
We use information to:
- Provide, authenticate, operate, and support the Services.
- Evaluate policies, generate governance records, and deliver requested managed inference.
- Administer subscriptions, billing, quotas, and account entitlements.
- Detect fraud, abuse, security incidents, and violations of our Terms.
- Diagnose errors, maintain reliability, and improve product performance.
- Respond to inquiries and send service, security, and transactional communications.
- Comply with law and enforce agreements.
- Send marketing communications where permitted; you may opt out at any time.
3. Legal bases
Where applicable law requires a legal basis, we process personal information to perform a contract, pursue legitimate interests such as operating and securing the Services, comply with legal obligations, or act with consent. You may withdraw consent where processing relies on it, without affecting earlier lawful processing.
4. How we share information
We may share information with:
- Cloud hosting, identity, payment, communications, analytics, support, and model providers acting for us.
- Integrations or providers you direct us to use, including a provider associated with a BYOK credential.
- Your organization’s administrators and authorized account users.
- Professional advisers, auditors, insurers, and transaction counterparties under appropriate confidentiality obligations.
- Authorities or other parties where required by law or reasonably necessary to protect rights, safety, and security.
- A successor in connection with a merger, financing, acquisition, reorganization, or sale of assets.
5. Customer-controlled processing
Business customers may submit personal information within Service content. For that information, the customer determines what is submitted and why, and ramen ai generally processes it to provide the contracted Services. Customers are responsible for giving required notices, obtaining permissions, and configuring retention and access appropriately.
6. Retention
We retain personal information for as long as reasonably necessary to provide the Services, maintain security and audit records, comply with law, resolve disputes, and enforce agreements. Retention varies by information type, plan, configuration, and contractual requirement. We may retain de-identified or aggregated information where it no longer reasonably identifies an individual.
7. Security
We use administrative, technical, and organizational safeguards designed to protect personal information. No method of transmission or storage is completely secure. You are responsible for protecting account credentials, API keys, provider keys, and the security of systems connected to the Services.
8. International transfers
We and our service providers may process information in countries other than your own. Where required, we use recognized transfer mechanisms and safeguards designed to protect personal information across borders.
9. Your privacy rights
Depending on your location, you may have rights to access, correct, delete, restrict, object to, or obtain a copy of personal information, and to appeal certain decisions. To submit a request, contact us using the address below. We may verify your identity and authority before responding. Authorized agents may submit requests where permitted by law.
10. Children
The Services are intended for business users and are not directed to children. We do not knowingly collect personal information from children through the Services. Contact us if you believe a child has provided personal information to us.
11. Changes to this policy
We may update this Privacy Policy as our Services and legal obligations change. We will post the revised policy with a new effective date and provide additional notice where required.
12. Contact
Privacy questions and rights requests may be sent to contact@ramenai.dev.